Q. Where is the boat and how do we get there?
A. The boat is located at Berth 22, Z Pier, 31 Westhaven Drive, Saint Marys Bay, Auckland. Please refer to the CONTACT page to see the map for the exact location.
Q. We have an event booked, when should be at the wharf?
A. The boat will be ready for loading 15 minutes prior to departure. Please arrive no later than 15 minutes prior to departure to ensure you don't 'miss the boat'. For the benefit of all our guests, the individual charters always run to schedule. Should you miss the boats departure, unfortunately we can not refund the cost of your charter.
Q. Is there car parking available and do I need to pay for this?
A. Parking is available at Z Pier, Westhaven Marina, Auckland. Car parking is pay and display. Parking costs are $8.00 for 4 hours, $12.00 for 6 hours, $18 for 8 hours and $20.00 for up to 24 hours. We recommend paying a little bit more, so if you are on a 4 hour Twilight, pay for 6 hours, just to be on the safe side and likewise for day charters. You must park in the marked YELLOW spaces. Ensure the ticket on your dashboard is clearly visible as tow trucks operate in this area.
Q. Do you pick up from anywhere else?
A. We only pick up from other destinations if 'Majuro' has been reserved for an exclusive group full day or overnight booking and this pick up is arranged for, in advance. There may be an additional cost for this, depending where pick up is. You must have access to a wharf that is accessible at all tides, has a 3 metre depth, can fit 'Majuro' and is permissible for 'Majuro' to berth. There is an additional charge for this, which needs to be paid for at the time of your booking.
Q. What should we bring?
A. First of all be prepared for a great 'Majuro' experience. You're about to head off on a unique adventure with a first class skipper for some serious fun, plus, you will also need...
• Coins, credit card or mobile phone to pay for parking
• Food, snacks, water
• Chilly bin to hold your fish
• Extra salt ice if you wish. We provide this, but you may wish to take extra.
• Hand towel or rag
• Knife for filleting fish
• Rods/Tackle if you are providing your own
• Sunglasses
• Sunscreen
• Hat
• Bag
• Appropriate warm clothing
• A camera to take snapshots of your catch
• Drinks of your choice (preferably cans please, as they don't break or tip over as easily)
Q. Is bait provided?
A. Yes, we supply squid, mullet or pilchard bait. If you prefer, bring your own bait. There is a great bait and tackle shop at Z Pier and it’s open early (6am).
Q. Do I need a fishing licence?
A. No. Your skipper will inform you of all necessary information to abide by the rules set out by New Zealand Fisheries, which must be strictly adhered to, including catch size and numbers.
Q. How many fish am I allowed to catch?
A. The limit for Snapper is 7 fish per person, per day. As well as Snapper you can catch a combined limit of 20 fish per person, per day of different species. Our skipper will give advice on fish limits, however it is your responsibility fish to the current rules and regulations.
Q. Can I hire a fishing rod?
A. We have quality rods available for hire at $20 per rod, per day. That includes your tackle (sinker, hook, trace). Bait is supplied.
Q. How do I get my fish home?
A. Bring a chilly bin or container large enough to hold them. We provide some salt ice, but you may wish to bring some more. Salt ice stays frozen longer than normal ice.
Q. Do you have a private bathroom?
A. Yes, we have a marine flush toilet. It is enclosed, with full privacy.
Q. What if I get seasick?
A.' Majuro' is very stable however if you are prone to seasickness, we suggest getting some ‘Sea Legs’ tablets from your pharmacy prior to your trip.
Q. Do we bring our own food?
A. Yes, bring with you whatever you would like to eat during the day, including plenty of water. For full day exclusive and overnight bookings, catering can be arranged by prior agreement. There is also a barbeque on board for use with full day exclusive and overnight bookings. For all trips we provide tea, coffee, milk and sugar.
Q. If we have an exclusive charter with you, do you provide cutlery and plates etc?
A. Yes, if you have an exclusive group charter with us, we have cutlery and plates for 16 people for your use. This applies to exclusive group bookings only.
Q. What safety measures do you have in place?
A. Your safety is extremely important to us - Our Skippers hold their commercial Skipper licence and are First Aid certified. There are lifejackets on board for everyone and an off-shore Medical First Aid kit. We are members of Coastguard and have a VHF radio. Before we leave for the day, you will receive a full safety briefing from the Skipper.
Q. Can I bring alcohol?
A. You may bring your own alcohol, however we are in a marine environment and do ask that alcohol is consumed in moderation. The Skipper reserves the right to cancel a charter if the safety or enjoyment of other guests is put at risk from over-consumption of alcohol.
Q. Do you have a stereo?
A. Yes we have a stereo available for your use. Please bring your own CDs to use on this. We do not have a ipod connection and we are unable to plug in a separate stereo, as we don't have 250 volt connector. If you would like to bring along your own stereo, ipod system, please ensure you bring batteries along with this.
Q. What if I break any of your equipment?
A. If you break a rod through misuse or if you lose it over board through carelessness, you will be asked to pay the cost of replacement (This hasn't happened as yet on any of our charters).
Q. Am I allowed to smoke on board?
A. ' Majuro' has smoking permissible 'zones' that are in place for safety and we request that you adhere to these areas, away from other guests, internal cabin or enclosed areas, near the engine or the toilet. We care about the preservation of the marine environment and request that you do not dispose of cigarette butts overboard.
Q. Do you bait up for us and fillet our fish?
A. We would be happy to do this, however unfortunately it is not possible with up to 25 people on the boat at one time, so our policy is not to promise this. There is a large filleting board available for your use and the staff will be happily to guide you on how to do this. We can recommend places that can fillet your fish for a nominal fee nearby, depending on what time you return.
Booking & Deposits
• No booking is confirmed, until payment is received.
• For Exclusive Full Day Fishing Charters (Group bookings for the whole boat), a non-returnable $500 deposit is required at least 14 days in advance. Please note, if you have not paid a deposit, your date for the charter is not confirmed, until a deposit is received. Deposits can be paid via internet banking, when we send you the invoice. The balance must be paid within 7 days of the trip date, otherwise the booking will no longer be confirmed.
Refunds & Cancellations
• Refunds will only be given in the unlikely event of a cancellation by us, due to unsafe weather conditions or boat malfunction.
• We will attempt to give you as much notice as possible of a cancellation due to weather.
• If we cancel a trip, you will be refunded the full amount.
• Unfortunately, there may be occasions due to sudden changes in the sea conditions when we are forced to cancel directly before the trip, or even shorten the trip whilst in progress. If we have to shorten your trip due to bad weather or boat malfunction, we will refund a portion of the cost of the trip, based on the remaining time.
Alcohol & Smoking
• Majuro' has smoking permissible 'zones' that are in place for safety and we request that you adhere to these areas, away from other guests, internal cabin or enclosed areas, near the engine or the toilet. We care about the preservation of the exceptional New Zealand marine environment and request that you do not dispose of cigarette butts overboard.
• You may bring your own alcohol, however we are in a marine environment and do ask that alcohol is consumed in moderation. The Skipper is the Captain and reserves the right to cancel a charter if the safety or enjoyment of other guests is put at risk from over-consumption of alcohol. Drinking in a public places is not allowed after you leave the vessell. Please ensure you comply with this, when you go from the boat to your next destination.
• Please note, our licence prohibits the carrying of illegal substances or any weapons (including firearms) other than fishing implements and the Skipper reserves the right to cancel a charter, if it is deemed unsafe for the crew or the other guests.
Damage
• You must pay for any damage you cause to the boat or its fittings, or any rods and reels that you damage or lose overboard.
• You are not liable for any normal wear and tear or gear failures, such as reels jamming.
• Rods do occasionally break when used improperly, and we can advise you on this if you are unsure, so please just ask.
Safety
• You must follow the skippers instructions at all times while onboard. Our primary concern is for your safety, and you must comply with any instructions from the skipper immediately and without argument. This includes putting on lifejackets when asked to due to unsafe weather conditions.
Limitation of liability
• Notwithstanding anything else expressed or implied in these terms and except where a statute requires otherwise, Fish Wranglers/ Gault Marine Limited shall not be liable whether in contract, tort or otherwise for:¨(a) any injury to persons or damage to property; or (b) any direct, indirect, consequential, financial or economic loss or damage to propertyâ¨arising out of any act or omission of Fish Wranglers.
• On booking with Fish Wranglers the Customer shall be deemed to have read, understood and accepted these terms, conditions.
• Fish Wranglers reserves the right to review and change these terms, conditions and policies at any time.
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